I wanted to follow up this post with my results after my final attempt to move this client to another hosting company in the hope she would STOP being a nuisance.

I always like to first look at any situation and decipher what I might have done to contribute to someones behaviour, but in this case, discounting my services and not commanding respect was all I could come up with.

I sent one final email and told this client I would move her to another hosting company FREE of charge (several hundred dollars worth of work but well worth the effort if peace is the result) and the next morning I received an email from her saying she had put $50 into my account. Not sure what this was about, I decided to phone her directly, and told her I was giving the money back.

She asked me why I was trying to get rid of her and I told her straight out that she was a “nightmare client”. She couldn’t stop apologizing as she had realized over night that she had been asking far more of me than was part of my job and had employed someone else to do the work she was assuming I would do for her free. The $50 was her way of apologizing for the hassle she had caused. We did enjoy a laugh together.

I must admit at the time I was dubious if the good intentions would last…but now 2 months later, all is peaceful and I imagine we have both learned some rather large lessons.

I really appreciate this client. She taught me a lot about why we shouldn’t discount our services. I hope this lesson stays with me for a long time.